Last updated: 28/12/2025

This Privacy Policy explains how Tulum Skybar (operated by The Tulum Group Co., Ltd.) collects, uses, stores, and protects personal information provided by our customers and website visitors.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Contact details (such as email address or phone number)
• Reservation details
• Payment-related information (processed securely by third-party payment providers)

We collect only the information necessary to provide our services and improve the customer experience.

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2. How We Use Your Information

We use personal information for the following purposes:

• To manage reservations and provide services at our venue
• To communicate with customers regarding bookings, updates, or inquiries
• To improve our services, operations, and customer experience
• To comply with legal and regulatory requirements

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3. Data Sharing

We do not sell or trade personal information.
Customer data may be shared only with trusted third-party service providers (such as reservation systems or payment processors) solely for service fulfillment and operational purposes, in compliance with applicable data protection laws.

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4. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.

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5. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.

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6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to applicable laws and regulations.

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7. Third-Party Links

Our website or platforms may contain links to third-party services. We are not responsible for the privacy practices of those external websites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal data, please contact us at:

Email: [email protected]
Business Name: The Tulum Group Co., Ltd.
Venue: Tulum Skybar